Energy customers could have bills written off under little-known 12-month rule

Ofgem rules may allow energy customers to have bills written off if suppliers are responsible for billing delays exceeding twelve months. Simultaneously, EDF has committed £6 million towards debt relief and debt-matching support for struggling households. This initiative forms part of a broader £30 million winter package designed to assist customers in clearing their energy debts. These measures provide critical financial relief for households facing high costs or administrative errors from their energy providers this winter.