Inside Nicola Shaw's tumultuous time in charge of Yorkshire Water

Nicola Medalova has been appointed as the new boss of Yorkshire Water, bringing extensive internal knowledge to the role from her previous position as a non-executive director. She succeeds Nicola Shaw, whose tenure was marked by significant turmoil. Shaw faced intense scrutiny due to substantial increases in customer bills and a plummeting environmental performance. Furthermore, Shaw's leadership was clouded by a major controversy regarding secret offshore payments made during her time in charge of the company.