Octopus, E.ON, British Gas customers urged to do 'counter intuitive' check

Octopus, E.ON, and British Gas have issued an update regarding a £50 payment, urging customers to perform a check that some describe as counter-intuitive. It is estimated that up to 200,000 customers are currently affected and may be missing out on these funds. Those impacted are advised to contact their specific energy supplier directly to resolve the issue and ensure they receive the update, as a significant number of accounts remain unresolved across these providers.